Yuanyue Pipeline Comprehensive After-Sales Service
Hebei Yuanyue Pipeline Technology Co., Ltd. adheres to the principle of "quality first, service first" and provides customers with comprehensive after-sales service, including installation guidance, technical answers, troubleshooting, and spare parts supply. This comprehensive service covers every aspect of product use and helps customers resolve practical issues.
We promise that all products manufactured and officially supplied by our company are covered by a warranty of at least 12 months from the date of shipment. During the warranty period, if any product has any issues not caused by human error or construction (such as pipe cracks, joint leakage, or raw material peeling), our company will unconditionally provide a replacement or return service and cover the labor and logistics costs incurred due to the product issue.
For projects requiring high installation precision, such as agricultural irrigation pipe networks and municipal water supply projects, we provide complete installation guidance plans, including product connection drawings, pipe routing designs, welding procedures, and construction precautions. Customers can scan the QR code to view high-definition video guides or request remote on-site guidance from our engineering technicians. This ensures that the construction process complies with specifications and eliminates rework and safety hazards caused by incorrect operation.
Our after-sales engineering team provides year-round technical support. Whether it's agricultural drip irrigation or municipal pipe renovations, if you encounter problems like leaks or loose welds, you can report them by phone, WeChat, or email. We promise a response within 1 hour, remote assistance within 12 hours, and a solution or on-site service within 48 hours.
We maintain a year-round inventory of over 300 types of standard accessories, including PE hot-melt fittings, electric fusion sockets, flanges, rubber seals, and adapters, compatible with all plastic and steel pipes we manufacture. Upon requesting a replacement, our after-sales team will confirm the model within 1 hour and arrange same-day shipment.
We create a personalized after-sales profile for each customer, recording information such as product batch, installation date, region of use, and reported issues. Our customer service team will proactively conduct return visits one week, one month, three months, and one year after the project is installed to understand the product's operating status and continuously improve our products and services based on customer feedback.